Return & Refund Policy

At Love-a-belle Accessories, we take pride in offering quality products and excellent customer service. If you are not completely satisfied with your purchase, you may request a return within 14 days of receiving your order.

Eligibility for Returns

To qualify for a return:

  • The item must be unused, unworn, unwashed, and in the same condition as received.
  • All original tags, labels, and packaging must be attached and intact.
  • The item must be free from stains, makeup marks, perfume, deodorant marks, pet hair, damage, alterations, or any signs of wear.
  • Proof of purchase or order confirmation must be provided.

Returns will not be accepted if:

  • Tags or labels have been removed.
  • The item has been worn, washed, altered, or damaged after delivery.
  • The item is not returned in its original packaging and condition.
  • The return request is submitted after the 14-day return period.

How to Request a Return

To request a return, please contact us at:

loveabelleaccessories@gmail.com

If your return is approved, we will provide you with return instructions and the return address.

Please note that return shipping costs are the responsibility of the customer unless the item is defective, damaged, or incorrectly supplied.

Items returned without prior approval may not be accepted.

Damaged, Defective or Incorrect Items

Please inspect your order immediately upon delivery and contact us as soon as possible if:

  • The item is defective.
  • The item is damaged upon arrival.
  • You received the incorrect item.

The Love-a-belle team will assess the issue and provide an appropriate resolution in accordance with the Consumer Protection Act.

Customised & Handcrafted Items

Love-a-belle Accessories offers customised, embellished, and handcrafted products.

Due to the personalised nature of these items, the following cannot be returned or refunded unless they are defective, damaged, or incorrectly supplied:

  • Custom-made items
  • Personalised items
  • Altered garments
  • Embellished garments
  • Made-to-order products

Please note that slight variations in handcrafted items may occur and are not considered defects. These variations contribute to the uniqueness of each piece.

Embellished, Rhinestone & Decorative Items

Many of our garments and accessories feature rhinestones, crystals, pearls, beads, studs, and other decorative embellishments.

While every effort is made to ensure durability and quality, normal wear and tear may result in the loosening or loss of embellishments over time. This is considered normal wear and tear and is not regarded as a manufacturing defect.

Returns, refunds, repairs, or replacements will not be provided for damage resulting from:

  • Normal wear and tear.
  • Improper washing or care.
  • Snagging, pulling, or abrasion during use.
  • Failure to follow care instructions.
  • Accidental damage after delivery.

Customers are advised to handle embellished items with care.

Non-Returnable Items

The following items cannot be returned or refunded unless they are defective, damaged, or incorrectly supplied:

  • Earrings and personal-use accessories (for hygiene reasons).
  • Opened or used beauty products.
  • Sale, clearance, promotional, or discounted items.
  • Gift cards.
  • Custom-made, personalised, altered, embellished, or made-to-order items.

Refunds

Once your returned item has been received and inspected:

  1. We will notify you that your return has been received.
  2. The item will be inspected to ensure it meets our return requirements.
  3. We will notify you whether your refund has been approved.

If approved, your refund will be processed to your original payment method within 10 business days.

Please note:

  • Original shipping charges are non-refundable unless the return is due to our error.
  • Banks and payment providers may require additional processing time before the refund appears in your account.

If more than 15 business days have passed since your refund was approved and you have not received it, please contact us at:

loveabelleaccessories@gmail.com

Consumer Rights

Nothing in this Return & Refund Policy limits or excludes any rights afforded to consumers under the South African Consumer Protection Act, 68 of 2008.